ROANOKE, VA. (March 21, 2011) - The Hotel Roanoke and Conference Center,a DoubleTree by Hilton hotel, was recognized with three global awards withinthe Doubletree by Hilton brand in 2010, including the highest bestowed honor,The Connie Award, singling it out as one of highest rated property bycustomers. More than 240 hotels across the Doubletree by Hilton worldwide portfoliowere assessed and evaluated for each of these annual honors.
In addition to earning itssecond Connie Award since joining the brand, The Hotel Roanoke and Conference Center was presented with their seventh consecutivePride Award (awarded to only 10 hotels) and also received the Award of Excellencein Food and Beverage for the second year in a row.
"Whether it is pleasantlysurprising a individual guest with a simple, helpful gesture or identifyinghotel-wide best practices that strengthen and improve customer satisfaction, weare truly proud of the multitude of resources and talents our DoubleTree byHilton hotel team members provide each and every day," said Rob Palleschi,global head, DoubleTree by Hilton. "Weare proud to present the DoubleTree by Hilton Awards of Excellence Program toacknowledge those hotels and individuals that have embraced a daily commitmentto deliver an outstanding hotel experience."
THE CONNIE AWARD
Named in honor of companyfounder Conrad Hilton, this award is presented to the top-performing, small(under 224 rooms) and large (225 rooms and above), hotels in the DoubleTree byHilton brand with the highest overall hotel performance scores.
THE PRIDE AWARD
Awarded to the top tenperforming hotels, the DoubleTree by Hilton Pride Award is determined by threekey components: a Brand Consistency Index (a measurement of Physical Condition,Cleanliness, and compliance with Brand Standards), Guest Loyalty Scores (a combination of three scores from the DoubleTree by Hilton Satisfaction and Loyalty Tracking Report) and the Brand Promise Scorecard (a rating system of 12key performance service indicators by the brand).
AWARD OF EXCELLENCE FOOD & BEVERAGE
Presented to the hotel withthe highest aggregate guest loyalty and quality assurance scores, specific toeight brand food and beverage measurements.
"These awards are through the hard work anddedication of our staff and are truly an honor," said Gary Walton, generalmanager of The Hotel Roanoke and ConferenceCenter. "It is especially gratifying to be therecipient of these customer awards from our national brand. I want tocongratulate and thank our staff and team who earned these awards through theirtireless efforts to serve our guests."
ABOUT THE HOTELROANOKE & CONFERENCE CENTER
Designated as a NationalHistoric Landmark, the HotelRoanoke & Conference Center has 331 luxuriously appointedguestrooms and a 63,000-square-foot, high-tech conference center. It is a jointproject of Hotel Roanoke LLC, the City of Roanokeand Virginia Tech and is managed as a DoubleTree by Hilton hotel. A multi-million-dollar hotel enhancementcampaign was completed in 2009 to carefully incorporate contemporary comfort, amenities and services with the Hotel's legendary historic ambiance.
ABOUT DOUBLETREE BY HILTON HOTELS
With a growing collection ofcontemporary, upscale accommodations in more than 240 gateway cities, metropolitan areas and vacation destinations worldwide, DoubleTree by Hiltonhotels are distinctively designed properties that provide true comfort totoday's business and leisure travelers. From the millions of delightedhotel guests who are welcomed with the brand's legendary, warm chocolate chipcookies at check-in to the advantages of the award-winning Hilton HHonors® guestreward program, each DoubleTree by Hilton guest receives a satisfying staywherever their travels take them. To find out information about any DoubleTree by Hilton hotel, travelers may visit our website at www.DoubleTree.com or contact theirpreferred travel professional.
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