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ROANOKE, VA. (March 21, 2011) - The Hotel Roanoke and Conference Center,a DoubleTree by Hilton hotel, was recognized with three global awards within the Doubletree by Hilton brand in 2010, including the highest bestowed honor, The Connie Award, singling it out as one of highest rated property by customers. More than 240 hotels across the Doubletree by Hilton worldwide portfolio were assessed and evaluated for each of these annual honors.
In addition to earning its second Connie Award since joining the brand, The Hotel Roanoke and Conference Center was presented with their seventh consecutive Pride Award (awarded to only 10 hotels) and also received the Award of Excellence in Food and Beverage for the second year in a row.
"Whether it is pleasantly surprising a individual guest with a simple, helpful gesture or identifying hotel-wide best practices that strengthen and improve customer satisfaction, we are truly proud of the multitude of resources and talents our DoubleTree by Hilton hotel team members provide each and every day," said Rob Palleschi,global head, DoubleTree by Hilton. "We are proud to present the DoubleTree by Hilton Awards of Excellence Program to acknowledge those hotels and individuals that have embraced a daily commitment to deliver an outstanding hotel experience."
THE CONNIE AWARD
Named in honor of company founder Conrad Hilton, this award is presented to the top-performing, small (under 224 rooms) and large (225 rooms and above), hotels in the DoubleTree by Hilton brand with the highest overall hotel performance scores.
THE PRIDE AWARD
Awarded to the top tenperforming hotels, the DoubleTree by Hilton Pride Award is determined by three key components: a Brand Consistency Index (a measurement of Physical Condition,Cleanliness, and compliance with Brand Standards), Guest Loyalty Scores (a combination of three scores from the DoubleTree by Hilton Satisfaction and Loyalty Tracking Report) and the Brand Promise Scorecard (a rating system of 12key performance service indicators by the brand).
AWARD OF EXCELLENCE FOOD & BEVERAGE
Presented to the hotel with the highest aggregate guest loyalty and quality assurance scores, specific to eight brand food and beverage measurements.
"These awards are through the hard work and dedication of our staff and are truly an honor," said Gary Walton, general manager of The Hotel Roanoke and Conference Center. "It is especially gratifying to be the recipient of these customer awards from our national brand. I want to congratulate and thank our staff and team who earned these awards through their tireless efforts to serve our guests."
ABOUT THE HOTEL ROANOKE & CONFERENCE CENTER
Designated as a NationalHistoric Landmark, the Hotel Roanoke & Conference Center has 331 luxuriously appointed guestrooms and a 63,000-square-foot, high-tech conference center. It is a joint project of Hotel Roanoke LLC, the City of Roanoke and Virginia Tech and is managed as a DoubleTree by Hilton hotel. A multi-million-dollar hotel enhancement campaign was completed in 2009 to carefully incorporate contemporary comfort, amenities and services with the Hotel's legendary historic ambiance.
ABOUT DOUBLETREE BY HILTON HOTELS
With a growing collection of contemporary, upscale accommodations in more than 240 gateway cities, metropolitan areas and vacation destinations worldwide, DoubleTree by Hiltonhotels are distinctively designed properties that provide true comfort to today's business and leisure travelers. From the millions of delighted hotel guests who are welcomed with the brand's legendary, warm chocolate chip cookies at check-in to the advantages of the award-winning Hilton HHonors® guest reward program, each DoubleTree by Hilton guest receives a satisfying stay wherever their travels take them. To find out information about any DoubleTree by Hilton hotel, travelers may visit our website at www.DoubleTree.com or contact their preferred travel professional.
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